Ledge Courier Help Center
Answers to Your Shipping Questions
Need Help with Your Delivery?
Does Ledge Courier Cover My Area?
Yes! we are a third party logistics company shipping all over the country and abroad, so whether you need to move a sofa across town or send a car across Europe, we have got you covered.
How Can I Change My Shipping Address?
Changing your delivery address is very simple all you have to do is contact our support team via email at support@ledgecourier.com and we would change it to the new address.
Does Ledge Courier Provide Packing Materials?
If your item requires packing materials or extra care then you should make sure this is highlighted in your listing and discussed with any transport provider whose quote you are considering. Couriers on Ledge Courier are able to provide all levels of service and can help pack your items, just ensure you inform them of your needs.
What if I need to change my delivery address after shipping?
Contact our support team immediately. If the package hasn’t reached the final transit hub, we may be able to reroute it. Additional charges may apply depending on distance and location.
Do you offer warehousing or storage for my goods?
Yes. We provide secure warehousing and short-term storage solutions with 24/7 monitoring, climate control (on request), and easy distribution scheduling.
What if there’s a delay due to weather or flight cancellations?
We’ll immediately notify you via email or SMS and rebook your shipment using the fastest alternative method. Our logistics team monitors delays in real-time to minimize disruption.
Do I get proof of delivery?
Yes. You’ll receive a digital proof of delivery (POD) with name, signature, and time of delivery, sent directly to your email once the item is received.
How Can I Contact Ledge Courier Support?
Ledge Courier Support is available from 9am - 6pm Monday to Saturday. You can send an email to support@ledgecourier.com.
Can I track my shipment in real-time?
Yes. Once your shipment is confirmed, you’ll receive a tracking number. Use it on our Track Your Package page to get live updates on your package’s location and estimated delivery time.
Do you offer discreet shipping?
Absolutely. We specialize in Discreet Shipment Services for sensitive or personal deliveries. Packages are sealed in plain, unmarked packaging—no logos, labels, or content descriptions on the box.
I’m shipping sensitive or fragile items. Can you handle that?
Yes. We offer custom packaging solutions and special handling for fragile, medical, or sensitive items. You can also add Package Insurance for additional peace of mind.
What happens if my package is lost or damaged?
In the rare event of loss or damage, our Package Insurance will fully cover your item (if selected during booking). Claims are processed within 3-5 business days.
Can you handle customs clearance for home and international shipments?
Yes. We offer Customs Clearance Assistance to ensure your package moves smoothly across borders. We help prepare all required documentation to avoid delays or extra charges.
Do you handle medical courier services?
Yes, our Medical Courier Service is equipped for urgent, refrigerated, and biohazard deliveries. We follow strict HIPAA/medical compliance and use dedicated dispatchers for critical items.
Ready to streamline your shipping needs?
Request a quote today and discover how Ledge Courier tailored solutions can optimize your operations.